Belwag Casino

Your Privacy and Data Security at Belwag Casino

At Belwag Casino, protecting your personal data is one of our highest priorities. We process all information with the utmost care, transparency, and in full compliance with the Swiss Federal Act on Data Protection (FADP) and the European Union General Data Protection Regulation (GDPR).

This Privacy Policy explains what information we collect, the purposes for which it is used, how it is stored, and the rights you have as a user.

Data Controller

Belwag Casino is responsible for the processing of your personal data.

Contact Details

Belwag Casino
Switzerland
Email: support@belwag.casino

If you have any questions regarding data protection or the processing of your information, please contact our Privacy Team at:

Email: privacy@belwag.casino

Personal Data We Collect

In order to provide our services securely and efficiently, we may process the following categories of personal data.

Basic Identification Data

• First and last name
• Date of birth
• Nationality
• Residential address
• Phone number
• Email address

Verification Documents

• Passport or identity card
• Driver’s licence
• Proof of address

Financial Data

• Deposit and withdrawal history
• Payment methods used
• Bank account details

Technical Data

• IP address
• Device type
• Browser information
• Cookies and usage data

Responsible Gaming Data

• Deposit limits
• Self-exclusion requests
• Account restrictions

Special Categories of Personal Data

In certain circumstances, and only when voluntarily provided, we may process sensitive information, for example in connection with support requests or responsible gaming measures.

Purposes of Data Processing

We use your personal data exclusively for legitimate business, contractual, and legal purposes.

Account Registration and Management

• Creating and managing your player account
• Age and identity verification (KYC)

Payment Processing

• Processing deposits and withdrawals
• Fraud prevention

Legal and Regulatory Obligations

• Anti-Money Laundering (AML)
• Counter-Terrorist Financing (CTF)
• Responsible Gaming

Customer Support

• Handling inquiries and resolving issues

Marketing and Promotions

• Sending promotional offers and bonuses with your consent

Website Optimization

• Analyzing and improving platform performance

Legal Bases for Processing

We process your personal data on the basis of:

• Performance of a contract
• Compliance with legal obligations
• Legitimate interests
• Your explicit consent

Storage and Protection of Your Data

Your data is stored on secure servers and protected using modern technical and organizational measures.

Security Measures

• SSL encryption
• Firewalls
• Access controls
• Fraud detection systems
• Secure payment processing

Only authorized personnel have access to personal data.

Data Retention

We retain your data only for as long as necessary to fulfill the relevant purposes and comply with legal obligations.

Typical Retention Periods

• Customer support data: up to 12 months
• Account and transaction data: as required by law
• KYC and AML documents: according to regulatory requirements

Once the retention period expires, data is securely deleted or anonymized.

Sharing Personal Data

Belwag Casino does not sell personal data.

We share your information only when necessary to provide our services or to comply with legal obligations.

Possible Recipients

• Payment service providers
• Identity verification providers
• Fraud prevention services
• Hosting and IT service providers
• Regulatory and law enforcement authorities

All service providers are contractually required to comply with strict data protection standards.

International Data Transfers

Where necessary, personal data may be transferred to countries outside Switzerland or the European Economic Area.

In such cases, we ensure that appropriate safeguards, such as Standard Contractual Clauses, are in place.

Cookies and Tracking Technologies

Belwag Casino uses cookies to enhance your browsing experience.

Cookies Are Used To

• Remember your preferences
• Analyze website traffic
• Personalize content
• Optimize platform performance

You can disable cookies at any time through your browser settings.

Automated Decision-Making

Belwag Casino does not make decisions based solely on automated processing that produce legal or similarly significant effects on users.

Your Privacy Rights

Under the Swiss Federal Act on Data Protection and the GDPR, you have the following rights:

Right of Access

You may request information about the personal data we hold about you.

Right to Rectification

You may request correction of inaccurate or incomplete data.

Right to Erasure

You may request deletion of your data where no legal retention obligations apply.

Restriction of Processing

You may request that processing of your data be restricted.

Right to Object

You may object to certain types of processing.

Withdrawal of Consent

You may withdraw your consent at any time.

Right to Lodge a Complaint

You may file a complaint with the competent data protection authority.

How to Exercise Your Rights

To exercise your rights, please contact us at:

Email: privacy@belwag.casino

We will process your request within the time limits required by applicable law.

Responsible Gaming and Data Protection

As part of our Responsible Gaming program, we may process data related to self-exclusion, limits, and account restrictions in order to protect players and comply with legal obligations.

Children’s Privacy

Our services are intended exclusively for individuals aged 18 and over. We do not knowingly collect personal data from minors.

Changes to This Privacy Policy

Belwag Casino reserves the right to amend this Privacy Policy at any time.

Updated versions will be published on this page.

Contact

If you have any questions regarding this Privacy Policy or the processing of your personal data, please contact:

Belwag Casino Privacy Team
Email: privacy@belwag.casino