Belwag Casino

Safe, Controlled and Enjoyable Online Gambling in Switzerland

At Belwag Casino, a positive and responsible gaming experience is our top priority. Our goal is to provide players in Switzerland with a secure platform where online casino games and sports betting remain a form of entertainment.

W/ene actively promote responsible gaming and provide a wide range of tools that help you keep your gaming behavior, playing time, and spending fully under control.

What Is Problem Gambling?

Recognizing the Warning Signs Early

Problem gambling occurs when gaming begins to negatively affect your daily life, finances, relationships, or emotional well-being.

Common warning signs include:

• Spending more money than originally planned.
• Trying to recover losses by continuing to gamble.
• Hiding your gambling activity.
• Borrowing money to keep playing.
• Neglecting work, family, or social relationships.
• Constantly thinking about the next bet.

Gambling addiction usually develops gradually and often progresses through several stages.

The Three Stages of Gambling Addiction

Winning Phase

At the beginning, players often experience wins and may believe they can influence the outcome. This frequently leads to larger and riskier bets.

Losing Phase

Losses begin to accumulate. Players may borrow money, hide their gambling behavior, and withdraw from their social environment.

Desperation Phase

Gambling becomes the central focus of life. Relationships, career prospects, and financial stability can suffer significantly.

Not every player experiences all stages, but early recognition is essential.

Self-Assessment Test

Evaluate Your Gambling Habits

A self-assessment can help you determine whether your gambling remains within healthy limits.

Questions may include:

• Do I play longer than originally planned?
• Do I increase my bets after losing?
• Have family members expressed concern?
• Do I hide how much I spend?

If several of your answers raise concerns, we encourage you to contact our customer support team.

Responsible Gaming Tools at Belwag Casino

Belwag Casino offers a variety of player protection tools directly within your account settings.

Deposit and Loss Limits

Stay in Full Control of Your Spending

Set daily, weekly, or monthly limits to manage your gaming budget effectively.

Available limit types:

• Deposit limit
• Loss limit
• Wager limit
• Poker transfer limit

Important Notes

• Reducing a limit takes effect immediately.
• Increasing or removing a limit becomes active after 24 hours.

Gaming History and Account Activity

Complete Transparency

Your account dashboard provides access to:

• Deposits
• Withdrawals
• Bets
• Wins
• Losses
• Net results

This helps you monitor your gambling behavior at all times.

Time-Out and Cooling-Off

Take a Break Whenever You Need

You can activate a temporary break lasting from one hour to six months.

During this period, access to selected gaming categories will be restricted.

Self-Exclusion

Temporarily Block Your Account

If you need a longer break, you can request a voluntary self-exclusion.

Key Information

• Applies to all relevant gambling services.
• May be effective throughout Switzerland and Liechtenstein.
• Minimum duration: 3 months.

Self-exclusion requests are processed as a top priority.

Request a Callback

Personal Support from Our Responsible Gaming Team

You can request a confidential callback at any time to discuss your gambling habits, account limits, or additional support options.

Tips for Responsible Gambling

Keep Gambling as Entertainment

• Set a fixed budget before you start playing.
• Never view gambling as a source of income.
• Do not chase your losses.
• Avoid gambling under the influence of alcohol or drugs.
• Take regular breaks.
• Play only when you feel emotionally balanced.

Support for Family and Friends

Family members and friends can also contact us confidentially if they are concerned about someone close to them.

Mandatory Exclusions in Switzerland

Swiss casinos are legally required to exclude players if there is evidence that they:

• Are over-indebted;
• Fail to meet financial obligations;
• Gamble beyond their financial means;
• Show signs of gambling addiction.

These exclusions apply to all licensed casinos in Switzerland and certain other regulated gambling services.

Lifting an Exclusion

A voluntary or mandatory exclusion may be reviewed after at least three months if the reasons for the exclusion no longer apply.

The process may include:

• A written application
• Assessment by a recognized counseling center
• Approval by the responsible operator

External Support Services in Switzerland

Independent organizations provide confidential professional assistance:

• SOS Spielsucht
• Addiction Switzerland
• Die Dargebotene Hand (Phone 143)

All consultations are confidential.

Our Commitment to Responsible Gaming

Belwag Casino is fully committed to promoting safe and responsible gambling. We encourage all players to use our protection tools and seek assistance whenever necessary.

Gambling should always remain entertaining. Play responsibly, set limits, and stay in control.

Contact the Responsible Gaming Team

If you need support or have any questions, please contact us:

Email: customercare@belwag.casino
Customer Support: Available 24 hours a day, 7 days a week

Belwag Casino – Premium Entertainment with the Highest Level of Player Protection.